About this blog

I'm Sam, and this is my blog is about improving service – about improving the lives of the people a service exists to serve. 

It's also about making it easier for the people who work in that service to get things done.  If the improvements happen to make or save some money then all the better. 

I don't claim to be an expert, but I have been doing this with intent since 2010, and know more than I did a few years ago.   I remember my early struggles, and most of the mistakes I've made.  One important thing I've learned is that if you want to make genuine improvements, you need to think differently about work.  Hence the name Rethinking Service.

I plan to share tips, advice, opinions, and things I've learned along the way – most of it from other people whom I will endeavour to reference.  It's partly borne out of frustration at not being able to improve things as much as I'd like to at my current and previous workplaces.  I've never had the positional authority of someone high up in an organisational hierarchy.  Like many other people I've met, I'm hindered from making improvements by the existing thinking in the organisation.  

My ambition for this blog is to help people like me – who go to work to make things better.   I'm sure the blog will evolve as I learn more from writing it.  I'm looking forward to learning from others on my journey, so please feel free to comment, or share this blog with anyone you think could be interested. 

You can also follow me on Twitter @rethinkingserv